Cookie Policy

When you visit the Glenigan website, Glenigan uses “cookie” technology to try to make that experience simple, personalised and meaningful. Cookies are small pieces of information which are issued to your computer or any similar device you use to access the internet e.g. smart phone, tablet or other mobile device when you visit a website and which store and sometimes track information about your use of the website. A number of cookies that we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last for longer.

Glenigan use cookies to:

• create a specific log-in session for a visitor to a Glenigan website in order that page requests by that visitor are delivered in an effective, secure and consistent manner;
• recognise when a visitor to a Glenigan website has visited before; this means we can identify the number of unique visitors we receive to the website and allows us to make sure we have enough capacity for the number of users that we get;
• customise elements of the promotional layout and/or content of the pages of the website; store your product selections to the shopping basket;
• collect statistical information about how our visitors use the websiteso that we can improve the website and learn which parts are most popular to visitors;
• enable us to perform research and carry out analytics; and
• gather information through our advertising partners, about the pages on the Glenigan website(s) that you visit, and also other information about other websites that you visit, so as to place you in an “interest segment”. This information is collected, in an anonymous form but may include information such as about the county and city you are in, together with the name of your internet service provider. This information is then used to serve interest-based advertisements which it is believed will be targeted to your interests. For more information about this type of interest based advertising, and about how to turn this feature off please visit www.youronlinechoices.co.uk or follow the link to the website of our advertising partners shown below. Without these cookies, advertisements you encounter will be less relevant to you and to your interests.

Some of the cookies used by Glenigan websites are set by us, and some are set by third parties who are delivering services on our behalf. Most web browsers automatically accept cookies but, if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. You can also learn more about cookies by visiting www.allaboutcookies.org which includes additional useful information on cookies and how to block cookies using different types of browser. Please note however, that by blocking or deleting cookies used on a Glenigan website(s) you may not be able to take full advantage of the website(s) if you do so.

We also use other tracking technologies like web beacons (sometimes called “tracking beacons” or “clear gifs”) and local storage. These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our website or opened an email that we have sent them.

What cookies do we use?

We may use the following cookies:

• Operationally necessary cookies. These are cookies that are required for the operation of our website. For instance, cookies to enable you to log in to access our services.
• Performance cookies. These cookies allow us to track how our users use our website, the number of visits on each page, and behaviour on each page. This helps us optimise our website so you can find the things you are looking for and have the best experience possible.
• Functionality cookies. These cookies allows us to recognise you by name and create a more personalised experience for you such as, with your consent, by recalling your location to determine how far away a class is and which ones are the most relevant.
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you may have clicked. We will use this information to curate services and content based on your needs. This information may also be shared with third-party providers.
• Tracking cookies. We use cookies to enable us to track links in our emails that are opened by you.

Third party cookies

Certain cookies are either set by third parties on the website or these are set by us using the third parties cookie code. More information about cookies placed by third parties and how to restrict or block their cookies can be accessed by following the link to their website.

In addition to cookies, tracking gifs may be set by us or third parties in respect of your use of our website. Tracking gifs are small image files within the content of our site or the body of our newsletters so we or third parties can understand which parts of the website are visited or whether particular content is of interest.

What technical information do we collect about your device?

We may collect the following information about the device you are using to access our website:

• the type of device you use;
• a unique device identifier, for example, your device’s IMEI number;
• network information;
• your operating system;
• your IP address;
• the browser you are using and what version it is;
• your time zone setting;
• your location.

Usage data

We collect usage data about your activities on our website, which may include:

• The full Uniform Resource Locators (URL) clickstream to, through and from our online properties (including date and time);
• The different types of services/products you viewed or searched for;
• page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page;
• any phone number used to call our customer service number.

How can you control cookies?

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of our online services. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our online properties.

To change your cookie settings, or if you want to be notified each time a cookie is about to be used, you should amend the settings provided in your web browser to prevent us from storing cookies on your computer hard drive.

You can manage your cookie settings by following your browser’s instructions. Here are some links that might be of assistance:

• Google Chrome
• Microsoft Internet Explorer
• Mozilla Firefox
• Safari
• Microsoft Edge

If you have any questions on this Cookie Policy you can contact us at dpo@glenigan.com.